Current Opening

Location Kalyan ——Open Position 50 Candidates 

Job Purpose:

The Telecaller/Customer Service Representative (CSR) is responsible for engaging with customers via phone to address inquiries, resolve issues, promote products or services, and ensure a positive customer experience. They act as the primary point of contact between the organization and its customers, focusing on building strong relationships and meeting performance goals.

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Key Responsibilities

1. Customer Interaction:

• Make outbound calls to potential or existing customers to provide information about products or services.
• Handle inbound calls and respond to customer inquiries or concerns promptly.
• Maintain a polite and professional tone during all interactions.

2. Issue Resolution:

• Address customer complaints or queries effectively, ensuring a resolution in a timely manner.
• Escalate unresolved issues to the appropriate departments and follow up to ensure closure.

3. Sales and Promotions:

• Promote products, services, or offers to prospective and existing customers.
• Achieve daily, weekly, and monthly sales or engagement targets as assigned.
• Identify upselling or cross-selling opportunities during customer interactions.

4. Data Entry and Documentation:

• Accurately record customer information, interactions, and feedback in the CRM system.
• Maintain logs of calls and update customer accounts as needed.

5. Feedback Collection:

• Gather customer feedback on products or services and share insights with the team.
• Recommend process or product improvements based on customer input.

6. Team Collaboration:

• Work closely with team members and supervisors to meet performance metrics.
• Participate in training sessions to enhance skills and product knowledge.

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Key Skills and Competencies

1. Communication Skills:

• Excellent verbal communication and active listening abilities.
• Proficiency in the local language(s) and English is often required.

2. Problem-Solving Skills:

• Ability to understand customer needs and offer appropriate solutions.

3. Interpersonal Skills:

• Friendly, empathetic, and patient demeanor to handle various customer scenarios.

3. Sales Skills (if applicable):

• Persuasive and confident in promoting products and services.

4. Technical Skills:

• Familiarity with CRM tools, databases, and telecommunication systems.
• Basic computer proficiency, including MS Office.

5. Time Management:

• Ability to handle high call volumes while maintaining quality service.

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Qualifications

1.Education:

• High school diploma or equivalent (Bachelor’s degree preferred).

2. Experience:

• Previous experience in telecalling, customer service, or sales is an advantage.

3. Languages:

• Fluency in required languages for the target customer base.